Operations Manager
Northern Lakes Community Mental Health Authority Northern Lakes Community Mental Health Authority Traverse City, MI Traverse City, MI Full-time Full-time $79,877 - $90,227 a year $79,877 - $90,227 a year 3 days ago 3 days ago 3 days ago This is a management position which involves the development, implementation, coordination, and operation of a service component for NLCMHA.
This position requires substantial knowledge of applicable guidelines, reimbursement systems, contracting procedures, and professional knowledge of services to mentally ill and developmentally disabled consumers of the public mental health system.
This position operates with considerable independence under the general supervision of the Director of Managed and Integrated Care.
A demonstrated exercise of judgment is required, as well as tact in dealing with the public and staff assigned for supervision.
This position also requires the monitoring of appropriated expenditures to support the services under the direct control of the manager.
This position is responsible for supervision of one (1) or more team(s)/units(s).
ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):
Responsible for the development, operation and coordination of a major unit within NLCMHA's operations.
Will oversee coordination and integration of all agency Access Services.
Carry out supervisory responsibilities in accordance with NLCMHA's policies and applicable laws:
Process of interviewing, hiring, and training employees Conducts supervisory sessions Professional development planning for team members Completes performance appraisals Effectively addresses disciplinary issues when necessary.
Establish measurable performance standards and measure actual performance against those standards Be knowledgeable of and understand basic human resources policies, procedures, laws, regulations, and union contract requirements.
Will troubleshoot performance and system problems when they occur, working closely with other supervisory and clinical staff.
Will coordinate daytime coverages with other agency systems.
Will provide back up daytime crisis intervention services when assigned programs are unavailable.
Will be required to participate in a rotating supervisory after-hours on-call system.
Will authorize services consistent with the NLCMHA authorization system.
Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
Establish procedures for routinely monitoring workflow and promoting staff development.
Monitor documentation of service system to ensure appropriate standards are met.
(CMH, CARF, Medicaid, DCH) Maintain knowledge of the relationship between the programs and other services and resources within the NLCMH system, as well as the whole human services network.
Serve as a resource to staff and the community at large seeking specialized services from NLCMHA.
Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups.
Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
Coordinate meetings and serve as a liaison between the mental health, substance use, criminal justice system, and other community systems.
Provide organizational and community education and training as appropriate.
Responsible for the budget and expenditures of the unit as assigned.
Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
Maintain knowledge of and alignment with the NLCMHA Strategic Plan and overall purposes and programs of the area assignment.
Coordinate and/or complete special projects as needed.
Keep informed of all significant activities, successes and problems of the area assignment.
Extensive knowledge of the Mental Health Code, MDCH Contract, Clinical Assessments and Eligibility Guidelines, Medicaid Manual, Compliance requirements and the structure, guidelines and services of NLCMHA.
SUPPLEMENTARY FUNCTIONS:
May represent NLCMHA on internal/external committees or work groups to enhance organizational performance and development and quality of care, including Quality Improvement activities.
May participate in community education/community caregiver activities.
May receive and assist in resolving complaints or inquiries related to services provided by NLCMHA.
GENERAL PERFORMANCE RESPONSIBILITIES Set priorities and make decisions, which reflect consistency with NLCMHA's vision and mission statements, goals, values, policies and procedures.
Provide services and conduct tasks in accordance with terms/conditions required by the funding source, i.
e.
, Northern Michigan Regional Entity (NMRE Contract), Michigan Department of Health and Human Services (MDHHS) CMHSP Master Contract and with applicable laws and regulations.
Participate in approved staff development activities, in-services and supervisory sessions.
Maintain confidentiality and develop a trusting rapport with consumers, families/guardians, staff and the general public.
Behave and communicate in a manner that promotes a positive work atmosphere.
Perform duties in an accurate and timely manner.
Maintain up-to-date documentation/records/reports as applicable for position performance accountability.
Adjust work schedule, with supervisory approval, to meet consumer and/or NLCMHA needs.
Maintain an awareness to provide a safe and healthy environment and will report all hazards and/or concerns.
Accept other responsibilities and duties required by the supervisor, consistent with the accomplishment of NLCMHA's goals and objectives and the functions of this position.
Such responsibilities shall be incorporated into the job description if they involve a lengthy commitment of time or are ongoing.
Advise supervisor if actual practice (activity) begins to deviate significantly from specified essential functions.
QUALIFICATIONS & COMPETENCIES:
Credentialed by NLCMHA to provide services in this professional discipline.
LICENSING or CERTIFICATIONS:
Must have licensure with the State of Michigan as a fully licensed professional:
Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist preferred.
Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor, or Masters Limited Psychologist considered.
Must maintain licensure.
MINIMUM EDUCATION &
Experience:
Master's Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited university, or a Degree in Nursing.
This position requires clinical and program development/management expertise with adults with severe and persistent mental illness.
A minimum of 5 years previous clinical experience and administrative supervision is required.
KNOWLEDGE, SKILLS AND ABILITIES:
Basic knowledge of the Mental Health Code, and the structure, guidelines and services of NLCMHA.
Uphold NLCMHA's Code of Conduct and professional Code of Ethics, in addition to maintaining current appropriate State licensure/registration and standards where applicable.
Must possess professional knowledge, consistent with license or registration and demonstrate throughout employment practice equal to acceptable professional standards.
Ability to communicate, understand and carry out oral and written directions effectively in English and clearly present information both orally and in writing on a level suitable for public groups.
Learn community resources and identify procedures required to use a wide range of services.
Ability to maintain effective working relationships and productively serve as a member of a team with employees and the public plus have the ability to deal with problems courteously and tactfully.
Ability to work effectively with employees of other agencies, Board members, advisory groups, committees, professional organizations and the public.
Skill in advocating on behalf of consumers, families/guardians and NLCMHA with the community at large.
Must have a working telephone, possess and maintain a valid Michigan Driver's License, have a good driving record, automobile insurance coverage and have access to an automobile.
Must be willing to transport agency consumers, including in own personal vehicle when necessary.
Ability to work effectively and cooperatively with individuals in small groups as a team leader and/or supervisor.
Skill in assessing and managing personnel needs and supporting staff.
Skill in developing the potential of assigned staff.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position will require irregular hours to ensure 24/7 coverage of emergency services.
This position may require travel by personal vehicle if an agency vehicle is not available.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
$79,877.
00 - $90,227.
00 per year
Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule:
Day shift Monday to Friday Supplemental pay types:
Signing bonus Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position requires substantial knowledge of applicable guidelines, reimbursement systems, contracting procedures, and professional knowledge of services to mentally ill and developmentally disabled consumers of the public mental health system.
This position operates with considerable independence under the general supervision of the Director of Managed and Integrated Care.
A demonstrated exercise of judgment is required, as well as tact in dealing with the public and staff assigned for supervision.
This position also requires the monitoring of appropriated expenditures to support the services under the direct control of the manager.
This position is responsible for supervision of one (1) or more team(s)/units(s).
ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):
Responsible for the development, operation and coordination of a major unit within NLCMHA's operations.
Will oversee coordination and integration of all agency Access Services.
Carry out supervisory responsibilities in accordance with NLCMHA's policies and applicable laws:
Process of interviewing, hiring, and training employees Conducts supervisory sessions Professional development planning for team members Completes performance appraisals Effectively addresses disciplinary issues when necessary.
Establish measurable performance standards and measure actual performance against those standards Be knowledgeable of and understand basic human resources policies, procedures, laws, regulations, and union contract requirements.
Will troubleshoot performance and system problems when they occur, working closely with other supervisory and clinical staff.
Will coordinate daytime coverages with other agency systems.
Will provide back up daytime crisis intervention services when assigned programs are unavailable.
Will be required to participate in a rotating supervisory after-hours on-call system.
Will authorize services consistent with the NLCMHA authorization system.
Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
Establish procedures for routinely monitoring workflow and promoting staff development.
Monitor documentation of service system to ensure appropriate standards are met.
(CMH, CARF, Medicaid, DCH) Maintain knowledge of the relationship between the programs and other services and resources within the NLCMH system, as well as the whole human services network.
Serve as a resource to staff and the community at large seeking specialized services from NLCMHA.
Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups.
Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
Coordinate meetings and serve as a liaison between the mental health, substance use, criminal justice system, and other community systems.
Provide organizational and community education and training as appropriate.
Responsible for the budget and expenditures of the unit as assigned.
Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
Maintain knowledge of and alignment with the NLCMHA Strategic Plan and overall purposes and programs of the area assignment.
Coordinate and/or complete special projects as needed.
Keep informed of all significant activities, successes and problems of the area assignment.
Extensive knowledge of the Mental Health Code, MDCH Contract, Clinical Assessments and Eligibility Guidelines, Medicaid Manual, Compliance requirements and the structure, guidelines and services of NLCMHA.
SUPPLEMENTARY FUNCTIONS:
May represent NLCMHA on internal/external committees or work groups to enhance organizational performance and development and quality of care, including Quality Improvement activities.
May participate in community education/community caregiver activities.
May receive and assist in resolving complaints or inquiries related to services provided by NLCMHA.
GENERAL PERFORMANCE RESPONSIBILITIES Set priorities and make decisions, which reflect consistency with NLCMHA's vision and mission statements, goals, values, policies and procedures.
Provide services and conduct tasks in accordance with terms/conditions required by the funding source, i.
e.
, Northern Michigan Regional Entity (NMRE Contract), Michigan Department of Health and Human Services (MDHHS) CMHSP Master Contract and with applicable laws and regulations.
Participate in approved staff development activities, in-services and supervisory sessions.
Maintain confidentiality and develop a trusting rapport with consumers, families/guardians, staff and the general public.
Behave and communicate in a manner that promotes a positive work atmosphere.
Perform duties in an accurate and timely manner.
Maintain up-to-date documentation/records/reports as applicable for position performance accountability.
Adjust work schedule, with supervisory approval, to meet consumer and/or NLCMHA needs.
Maintain an awareness to provide a safe and healthy environment and will report all hazards and/or concerns.
Accept other responsibilities and duties required by the supervisor, consistent with the accomplishment of NLCMHA's goals and objectives and the functions of this position.
Such responsibilities shall be incorporated into the job description if they involve a lengthy commitment of time or are ongoing.
Advise supervisor if actual practice (activity) begins to deviate significantly from specified essential functions.
QUALIFICATIONS & COMPETENCIES:
Credentialed by NLCMHA to provide services in this professional discipline.
LICENSING or CERTIFICATIONS:
Must have licensure with the State of Michigan as a fully licensed professional:
Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist preferred.
Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor, or Masters Limited Psychologist considered.
Must maintain licensure.
MINIMUM EDUCATION &
Experience:
Master's Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited university, or a Degree in Nursing.
This position requires clinical and program development/management expertise with adults with severe and persistent mental illness.
A minimum of 5 years previous clinical experience and administrative supervision is required.
KNOWLEDGE, SKILLS AND ABILITIES:
Basic knowledge of the Mental Health Code, and the structure, guidelines and services of NLCMHA.
Uphold NLCMHA's Code of Conduct and professional Code of Ethics, in addition to maintaining current appropriate State licensure/registration and standards where applicable.
Must possess professional knowledge, consistent with license or registration and demonstrate throughout employment practice equal to acceptable professional standards.
Ability to communicate, understand and carry out oral and written directions effectively in English and clearly present information both orally and in writing on a level suitable for public groups.
Learn community resources and identify procedures required to use a wide range of services.
Ability to maintain effective working relationships and productively serve as a member of a team with employees and the public plus have the ability to deal with problems courteously and tactfully.
Ability to work effectively with employees of other agencies, Board members, advisory groups, committees, professional organizations and the public.
Skill in advocating on behalf of consumers, families/guardians and NLCMHA with the community at large.
Must have a working telephone, possess and maintain a valid Michigan Driver's License, have a good driving record, automobile insurance coverage and have access to an automobile.
Must be willing to transport agency consumers, including in own personal vehicle when necessary.
Ability to work effectively and cooperatively with individuals in small groups as a team leader and/or supervisor.
Skill in assessing and managing personnel needs and supporting staff.
Skill in developing the potential of assigned staff.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position will require irregular hours to ensure 24/7 coverage of emergency services.
This position may require travel by personal vehicle if an agency vehicle is not available.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
$79,877.
00 - $90,227.
00 per year
Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule:
Day shift Monday to Friday Supplemental pay types:
Signing bonus Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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