IT Technician
Traverse City, MI Traverse City, MI Full-time Full-time $22.
26 an hour $22.
26 an hour Primary function of the job is to operate, maintain, and repair the County's computers, information systems, networks, servers, and related hardware, as well as to provide technical assistance to County employees.
Employees in this job have no formal supervisory role, however, employees work as part of a team and are responsible for ensuring that the team meets its objectives.
Employees must meet the minimum requirements, conditions of employment, and be able to perform successfully all essential duties and responsibilities with or without reasonable accommodations.
This position may require irregular hours.
It may also require travel by the employee in the employee's own vehicle.
PRIMARY DUTIES AND RESPONSIBILITIES (may include but are not limited to the following) End user support and training Creation and modification of basic document imaging workflows Create and implement MS Word templates within the document imaging application Diagnose/repair hardware/software issues Install hardware and software - computers, scanners, printers, etc.
Perform document imaging database administration tasks Gather and document end user requirements Assist with project development plans Monitor verification reports Create/maintain system documentation Server administration:
health and cleanup of document imaging servers Monitor documents and process locks Monitor imaging queues, OCR and committed batch processes Create new users Set user security keywords and permissions Provides helpdesk support and technical assistance to users of the County's computer systems either on the phone or in person; troubleshoots and resolves network problems and issues, including reformatting hard drives when necessary.
Maintains and repairs computer equipment.
Replaces and installs computer, printers, and other components, such as hardware configuration, cables and connectors, network connections, software, etc.
Performs system administration, such as performing system backups, updating and maintaining servers, enrolling new users and accounts, deleting users and accounts, revising directory structures, maintaining security features, creating documentation, installing software, and similar activities.
Monitors and maintains the integrity and security of network systems.
Performs website administration by creating groups, enrolling users, granting permission, etc.
May serve as the content manager for selected web sites.
Assists department staff with editing and creating website content.
Provides training to County staff regarding procedures for editing and changing website content.
Troubleshoot problems and issues related to the configuration and usability of website pages.
Assists with the selection and procurement of hardware and software, including determining end user needs, preparing specifications, obtaining price quotes, creating purchase orders, recommending purchases, placing orders, ensuring that materials received conform with orders and packing list, and related activities.
Assists in training users on applicable systems, applications, databases, and/or other related software; participates in developing operating procedure documentation.
Maintains inventory of hardware, software, materials, and supplies of the department.
Creates and maintains documentation for hardware/software, standard procedures, problem resolution, inventory tagging and recording, end user manuals, and/or other related items.
Assists the County Court offices with producing routine and special forms and reports.
May design databases, data entry screens, forms, queries, and reports EDUCATION, FORMAL TRAINING, AND EXPERIENCE (minimum requirements) Associate's (two-year) degree in a related field, such as management information systems One to two years of related experience An additional two years of directly related experience may substitute for each year of education (up to two years of education), if there is demonstrated knowledge, ability and skills to perform the work.
A Bachelor's degree in a related field may substitute for the experience requirement CERTIFICATIONS, LICENSES Depending on assignment, may require a valid driver's license and personal vehicle insurance and must maintain eligibility to drive as per the County's Vehicle policy.
BENEFITS Medical:
The County offers employees a high-deductible plan through Priority Health.
To help cover the cost of the deductible, Grand Traverse County will deposit a contribution amount up to $2,000 into an employee Health Savings Account every year.
You may also direct deposit funds into this account every pay period.
Vision:
The County provides a no cost plan for employees.
We also offer an enhanced plan through EyeMed.
Dental:
Our dental insurance provider is Delta Dental.
You will pay no costs or premium for diagnostic and cleaning services.
Wellness:
Grand Traverse County is committed to creating a culture of health.
We provide a variety of incentives and programs that allow you to live a healthy lifestyle.
Employee Recognition:
We highly value our employees, which we show by providing our employees awards and recognition throughout the year, and on anniversary dates.
Tuition Reimbursement:
Employees are reimbursed up to $5,250 annually for enrollment in courses at an accredited college, university, or trade school.
Vacation:
Grand Traverse County provides a generous amount of vacation days to benefitted employees so you can spend time with family and friends.
Holidays:
The County gives you 12 days a year to celebrate holidays.
Beyond these 12 days, you will receive additional floating holidays to use at your discretion.
Personal Leave:
Employees receive up to 64 hours annually depending on contract, to use for appointments, take care of family needs and other personal reasons.
Employees are paid every year for unused personal leave up to 40 hours.
Parental Leave:
Employees may take up to 6 months of leave to begin at birth or date of adoption of their child.
Retirement:
Grand Traverse County offers a defined contribution through MERS.
The plan includes a generous match that fully vests after 6 years of employment.
We also offer a deferred compensation 457b Plan.
Life Insurance:
Benefitted employees automatically receive life insurance.
Short Term Disability:
The County provides a plan through Mutual of Omaha, which pays two thirds of your salary or wages for a maximum of 182 days.
Long Term Disability:
The County provides a plan through Mutual of Omaha, which pays 60 percent of your salary or wages for a maximum of 24 months.
Job Type:
Full-time Pay:
$22.
26 per hour Schedule:
Monday to Friday No nights No weekends Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
26 an hour $22.
26 an hour Primary function of the job is to operate, maintain, and repair the County's computers, information systems, networks, servers, and related hardware, as well as to provide technical assistance to County employees.
Employees in this job have no formal supervisory role, however, employees work as part of a team and are responsible for ensuring that the team meets its objectives.
Employees must meet the minimum requirements, conditions of employment, and be able to perform successfully all essential duties and responsibilities with or without reasonable accommodations.
This position may require irregular hours.
It may also require travel by the employee in the employee's own vehicle.
PRIMARY DUTIES AND RESPONSIBILITIES (may include but are not limited to the following) End user support and training Creation and modification of basic document imaging workflows Create and implement MS Word templates within the document imaging application Diagnose/repair hardware/software issues Install hardware and software - computers, scanners, printers, etc.
Perform document imaging database administration tasks Gather and document end user requirements Assist with project development plans Monitor verification reports Create/maintain system documentation Server administration:
health and cleanup of document imaging servers Monitor documents and process locks Monitor imaging queues, OCR and committed batch processes Create new users Set user security keywords and permissions Provides helpdesk support and technical assistance to users of the County's computer systems either on the phone or in person; troubleshoots and resolves network problems and issues, including reformatting hard drives when necessary.
Maintains and repairs computer equipment.
Replaces and installs computer, printers, and other components, such as hardware configuration, cables and connectors, network connections, software, etc.
Performs system administration, such as performing system backups, updating and maintaining servers, enrolling new users and accounts, deleting users and accounts, revising directory structures, maintaining security features, creating documentation, installing software, and similar activities.
Monitors and maintains the integrity and security of network systems.
Performs website administration by creating groups, enrolling users, granting permission, etc.
May serve as the content manager for selected web sites.
Assists department staff with editing and creating website content.
Provides training to County staff regarding procedures for editing and changing website content.
Troubleshoot problems and issues related to the configuration and usability of website pages.
Assists with the selection and procurement of hardware and software, including determining end user needs, preparing specifications, obtaining price quotes, creating purchase orders, recommending purchases, placing orders, ensuring that materials received conform with orders and packing list, and related activities.
Assists in training users on applicable systems, applications, databases, and/or other related software; participates in developing operating procedure documentation.
Maintains inventory of hardware, software, materials, and supplies of the department.
Creates and maintains documentation for hardware/software, standard procedures, problem resolution, inventory tagging and recording, end user manuals, and/or other related items.
Assists the County Court offices with producing routine and special forms and reports.
May design databases, data entry screens, forms, queries, and reports EDUCATION, FORMAL TRAINING, AND EXPERIENCE (minimum requirements) Associate's (two-year) degree in a related field, such as management information systems One to two years of related experience An additional two years of directly related experience may substitute for each year of education (up to two years of education), if there is demonstrated knowledge, ability and skills to perform the work.
A Bachelor's degree in a related field may substitute for the experience requirement CERTIFICATIONS, LICENSES Depending on assignment, may require a valid driver's license and personal vehicle insurance and must maintain eligibility to drive as per the County's Vehicle policy.
BENEFITS Medical:
The County offers employees a high-deductible plan through Priority Health.
To help cover the cost of the deductible, Grand Traverse County will deposit a contribution amount up to $2,000 into an employee Health Savings Account every year.
You may also direct deposit funds into this account every pay period.
Vision:
The County provides a no cost plan for employees.
We also offer an enhanced plan through EyeMed.
Dental:
Our dental insurance provider is Delta Dental.
You will pay no costs or premium for diagnostic and cleaning services.
Wellness:
Grand Traverse County is committed to creating a culture of health.
We provide a variety of incentives and programs that allow you to live a healthy lifestyle.
Employee Recognition:
We highly value our employees, which we show by providing our employees awards and recognition throughout the year, and on anniversary dates.
Tuition Reimbursement:
Employees are reimbursed up to $5,250 annually for enrollment in courses at an accredited college, university, or trade school.
Vacation:
Grand Traverse County provides a generous amount of vacation days to benefitted employees so you can spend time with family and friends.
Holidays:
The County gives you 12 days a year to celebrate holidays.
Beyond these 12 days, you will receive additional floating holidays to use at your discretion.
Personal Leave:
Employees receive up to 64 hours annually depending on contract, to use for appointments, take care of family needs and other personal reasons.
Employees are paid every year for unused personal leave up to 40 hours.
Parental Leave:
Employees may take up to 6 months of leave to begin at birth or date of adoption of their child.
Retirement:
Grand Traverse County offers a defined contribution through MERS.
The plan includes a generous match that fully vests after 6 years of employment.
We also offer a deferred compensation 457b Plan.
Life Insurance:
Benefitted employees automatically receive life insurance.
Short Term Disability:
The County provides a plan through Mutual of Omaha, which pays two thirds of your salary or wages for a maximum of 182 days.
Long Term Disability:
The County provides a plan through Mutual of Omaha, which pays 60 percent of your salary or wages for a maximum of 24 months.
Job Type:
Full-time Pay:
$22.
26 per hour Schedule:
Monday to Friday No nights No weekends Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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