IT Support Services Intern
ABOUT YOU:
You're an ambitious individual eager to learn all you can about how to manage IT systems.
You humbly recognize that learning can come best from getting your hands dirty and working alongside professionals who have built that expertise over many years.
You're ready to be a willing assistant to them, gladly doing whatever it takes to get the job done.
You may be new to working in IT, but in your past work experience, you've learned a thing or two about how to serve customers well and work as part of a team.
Your peers, teachers and previous employers would attest to your integrity and strong work ethic.
Looking ahead, you want the opportunity to prove yourself and earn a full-time position at a respected company.
You aim to have stability and good benefits, but also more opportunities to launch your IT career, rather than sitting stagnant at a larger company.
You have high aspirations and don't want to be siloed on an internal IT staff; you see the bright future of the managed service model.
You want to work someplace where people carry their weight, but also know how to have fun and be friendly.
And, of course, you love technology!ABOUT US:
Safety Net is an award-winning IT firm, in business since 2003.
We're consistently growing, which means professional growth opportunity for our team members.
Providing a highly skilled team to our clients is a core part of what we do, so we pay for training - a lot of it.
As a company, we believe that if we take great care of our staff, the staff will take great care of our clients.
If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever it's possible.
We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology and have a comfortable work environment.
We also have a no jerks hiring policy.
To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, we're probably not the best place to apply.
If you do well being challenged, you should get in touch!Critical Success Factors in this position:
Customer service acumen, meticulous attention to detail, and strong desire to learnKey Tasks and
Responsibilities:
New machine delivery, and installation (with supervision) Assist technicians on support tickets and projects Document all activities in PSA software Complete a project and presentation
Qualifications:
Past work experience (can be part-time or summer work), with references Nearing completion of an industry certifcate program, or an Associate's degree or higherAbove-average communication skills, including spelling and grammar Professional, pleasant demeanor Working knowledge of Microsoft Outlook, Word, and Excel Ability to lift 30 pounds Valid driver's license This paid internship in our Traverse City office will be up to 25 hours per week for 10 to 12 weeks, with the possibility of occasional weekend or evening work (optional).
Compensation will depend on experience and results of a hands-on skills test.
If necessary, we can be flexible around college schedules, but you do not need to be a current student to apply.
A successful intern will be eligible for consideration of employment when a permanent position becomes available.
Powered by JazzHR Recommended Skills Attention To Detail Communication Curiosity Customer Service Friendliness Grammar Estimated Salary: $20 to $28 per hour based on qualifications.
You're an ambitious individual eager to learn all you can about how to manage IT systems.
You humbly recognize that learning can come best from getting your hands dirty and working alongside professionals who have built that expertise over many years.
You're ready to be a willing assistant to them, gladly doing whatever it takes to get the job done.
You may be new to working in IT, but in your past work experience, you've learned a thing or two about how to serve customers well and work as part of a team.
Your peers, teachers and previous employers would attest to your integrity and strong work ethic.
Looking ahead, you want the opportunity to prove yourself and earn a full-time position at a respected company.
You aim to have stability and good benefits, but also more opportunities to launch your IT career, rather than sitting stagnant at a larger company.
You have high aspirations and don't want to be siloed on an internal IT staff; you see the bright future of the managed service model.
You want to work someplace where people carry their weight, but also know how to have fun and be friendly.
And, of course, you love technology!ABOUT US:
Safety Net is an award-winning IT firm, in business since 2003.
We're consistently growing, which means professional growth opportunity for our team members.
Providing a highly skilled team to our clients is a core part of what we do, so we pay for training - a lot of it.
As a company, we believe that if we take great care of our staff, the staff will take great care of our clients.
If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever it's possible.
We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology and have a comfortable work environment.
We also have a no jerks hiring policy.
To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, we're probably not the best place to apply.
If you do well being challenged, you should get in touch!Critical Success Factors in this position:
Customer service acumen, meticulous attention to detail, and strong desire to learnKey Tasks and
Responsibilities:
New machine delivery, and installation (with supervision) Assist technicians on support tickets and projects Document all activities in PSA software Complete a project and presentation
Qualifications:
Past work experience (can be part-time or summer work), with references Nearing completion of an industry certifcate program, or an Associate's degree or higherAbove-average communication skills, including spelling and grammar Professional, pleasant demeanor Working knowledge of Microsoft Outlook, Word, and Excel Ability to lift 30 pounds Valid driver's license This paid internship in our Traverse City office will be up to 25 hours per week for 10 to 12 weeks, with the possibility of occasional weekend or evening work (optional).
Compensation will depend on experience and results of a hands-on skills test.
If necessary, we can be flexible around college schedules, but you do not need to be a current student to apply.
A successful intern will be eligible for consideration of employment when a permanent position becomes available.
Powered by JazzHR Recommended Skills Attention To Detail Communication Curiosity Customer Service Friendliness Grammar Estimated Salary: $20 to $28 per hour based on qualifications.
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